FOR IMMEDIATE RELEASE
For more information, contact:
Suzin Moon, Founder of LolaJane's Beauty Lounge
(727) 898-4516
info@lolajanes.com
TEAM'S THE WORD AT LolaJane's
New pay structure transforms local salon
If you've ever been frustrated by trying to make an appointment with your stylist, only to find out he or she is booked for weeks, you'll appreciate the new focus on team at LolaJane's.
LolaJane's has recently converted to team-based pay and it's a switch that will benefit employees and customers.
The premise is simple. Every member of the LolaJane's team is focused on serving the customer and building the business. Customers don't "belong" to one employee; they may be served by the entire staff. Skill certification ensures that the services are performed the same for every customer, and that each employee has a mapped-out growth plan. As the team hits certain milestones, bonuses are paid.
"This new program is great for our staff and great for the customer. We all want one thing: to ensure that every customer is satisfied, every time. By redesigning our pay structure and training program, our staff gets the tools and incentives to make sure that each customer receives the same high level of service, even if it's the first time that they're working with that client," explains Suzin Moon, Founder, LolaJane's. "It's truly a win-win all around."
"Team-based pay is the next generation of rewarding staff for team excellence and serving the customer to the highest level," agrees Neil Ducoff, founder/CEO of Strategies, a Connecticut-based company that assisted with the transition. "This truly focuses the team on best serving the customer. Congratulations to everyone at LolaJane's for their forward business thinking."
LolaJane's is located at BayWalk on the corner of 2nd Ave N and 2nd St. in Downtown Saint Petersburg. Specializing in Hair and Makeup, they are open Monday - Saturday... For further information, call 727-898-4516 or visit www.lolajanes.com.
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