Directions for online booking are at bottom of the this page if you have any questions.
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- Why is there a range for color pricing?
There is a range for color pricing because there are many variables that affect our cost to perform the service. One variable is time. Longer, thicker hair takes longer. It takes more individual foils, more brush strokes and more of everything else, which adds to the time. Special effects and precise pattern placements can also take longer. Additionally, the more hair you have, the more product we use on it, and hair color is the most expensive cost we incur outside of payroll. Your service provider will adjust a mid range price up or down to account for the unique requirements of your hair.
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- Why do different stylists charge different prices for haircuts?
A stylist's prices are based on their industry experience and the amount of advanced education they have obtained. In general, you pay more for experience and advanced training. Feel free to request a stylist in the price range you are comfortable with.
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- What is the difference between a Trim and a Haircut?
There is no difference between a trim and a haircut. When asked if they need a haircut with their color, some clients will respond "no, I just need a trim". We know you hate to hear this, but a "trim" that removes one quarter inch takes just as long as a haircut that removes ten inches. Sometimes it takes longer, because of the precision involved in cutting a tiny amount all around. Bang trims are different. Bang trims really do take just a few minutes.
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- How long will my color last?
If you use high quality products (shampoos and conditioners) specifically designed for colored hair, your hair color should last from 4 to 8 weeks, with 5 to 6 being typical. That's a big range, but the variance has to do with your tolerance for fading, how often you wash your hair, how hot the water is and how much you're in the sun. It's a sad but true fact that reds don't last as long. Color works by depositing molecules of pigment in your hair shaft and no matter what you do, they eventually come out. Water is the main culprit, but if you use inexpensive shampoos with detergents, your hair color will only last one to three weeks. A cheap non-color safe shampoo can strip red in one washing. You may think we're saying that in order to get you to buy the better stuff here, but the higher detergent drugstore type shampoos will truly strip your color quickly. Also, conditioners with a high parrafin content will bind to your color and make it wash out more quickly.
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- Does it make a difference to my service provider how I tip?
The way you pay a tip makes no difference. Every dime of every tip goes straight to the service provider. Tips given to the front desk are paid to the service provider on their checks. Both the service provider and the salon pay their share of taxes on all tips no matter how they are given, so there is no advantage in tipping the service providers directly.
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- What should I do if I'm not happy?
Tell us. Tell us. Tell us. You get the idea. We need to know or we can't do anything about it. We really go out of our way to make our guests happy and when someone isn't, we will do what it takes to make the situation better. Most clients that are not happy tend to go away quietly, because they are afraid of the confrontation that might ensue if they express their concerns. Please believe us when we tell you that we consider it a favor when you tell us about something we didn't do well. We will not be confrontational, we will not make you feel bad for saying what you feel. But you must tell us.
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- I would like to try another service provider, but I don't want to offend my current one.
Each of our staff understands that as hard as they try, they will not be the right fit for every client. Our guest services staff frequently suggest other service providers when the requested one is busy and all of our service providers are okay with that. You won't hurt anyone's feelings when you decide to make a change and in fact, we have guests that rotate who they see, just to mix it up. Sometimes a change is what you need, and we hope that when you do make a change, you make a change of service providers within our salon, and not a change of salons. So choose who you want and don't worry about it. Your old stylist will still talk to you, smile at you and most definitely will not be offended.
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- Why won't my stylist come in on her day off for my special occasion?
We get lots of requests of this type and when we can't accommodate, people sometimes get their feelings hurt. Please understand that our staff works very hard. They are on their feet all day, working with guests non-stop, sometimes with few breaks. When it's their time off, they need it. Their families need that time with them. If we accommodated every request for "just an extra hour", our staff would never be off. Our staff are not permitted to work during hours when they are not scheduled, otherwise some of them would work themselves into an early grave.
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